RETURNS AND COMPLAINTS

RETURNS, CANCELLATIONS & EXCHANGES

We are happy to offer a 2-day return policy (with store credit only) for any product unused and unworn items that still have the tag attached on the piece against any manufacturing defects. The return of the piece has to be in the same packaging box in which it was delivered. The only exception is SALE items - these items are FINAL SALE ONLY.

To process a return/exchange, please follow these simple steps:

  1. Keep all items (INCLUDING the invoice) in a package and address it to the following:  Urban Jewels C/O Nextgen Nano Stone Trading Pvt Ltd. 906 Bhumiraj Costarica, Palm Beach Service Road, Sector-18, Sanpada, Navi Mumbai 400705.
  2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
  3. Email us at care@urbanjewels.inwith images of the products with packaging and tags to schedule a return pick up.
  4. Any claims against damaged goods must be processed within 2 days of receipt with tags on the jewelry.

Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days. 

Once the item is picked up and received by our office we will inspect and issue the credit amount of that item as STORE CREDIT in your account (if you have created one) or by generating a gift coupon. The gift coupon and store credit will be valid for six months from the date of its issuance and can be used to shop for any item on the urbanjewel.in 

PLEASE NOTE: that while Store Credit can be used partially, your coupon code must be used all at once. Please allow at least 6-8 days for the entire return process to be completed. 

You can exchange an item purchased on urbanjewel.in with the same item or another one, however, all exchanges are subject to stock availability. 

To cancel an order, please contact send us an email at care@urbanjewels.in  with your order number within 24 hours from the time order is placed.

 

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